ORDER & SHIPPING - FAQ

Order and Shipping

If the order is placed after the cut off time, you will receive the order next business day.

Giftcart.com offers an assorted range of products for people of all age groups and genders. Anybody who is above 18 years of age can purchase from Giftcart.com.

When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we’ll send you an email confirming we’ve received it. All registered users can also sign in to “My Account” page on the website and check their recent orders. In case you have issues viewing your order details you can contact our customer service team on +91-9910644899 Mon-Sat (9am-6pm) or write to us at cx@giftcart.com

When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we’ll send you an email confirming we’ve received it. All registered users can also sign in to “My Account” page on the website and check their recent orders. In case you have issues viewing your order details you can contact our customer service team on 91 99 1064 4899 Mon-Sat (9am-6pm) or write to us at cx@giftcart.com

All card payments are subject to authorization by your card issuer and we take payment when we accept your order shortly before processing your order.

Giftcart.com accepts the below methods of payment: Online payment by Master/Visa credit cards Online payment by debit cards Net banking from most of the banks in India Cash on Delivery (COD) - On selected products Demand drafts and cheques. International cards

Yes, we accept Cash on Delivery (COD) payments. Cash on Delivery payment method is applicable only on products that show Cash on Delivery as the shipping method. COD service is subjected to the below conditions: For all items between and uptill– INR 1500.00 a handling fee of INR 100.00 is applicable.

The customer will be required to transfer the payment and quote the transaction id in the field provided in order to complete the payment process and the order to be placed successfully. Bank Account Details:

Bank: ICICI BankName on A/C: Giftcart Ecommerce Pvt. Ltd.A/C No.: 661505600467 IFSC:ICIC000665 Branch:585/16, Civil Lines, Gurudwara Road, Gurgaon

Customers will get 2% off on their spend if the total order value is less than Rs. 10,000. In cases where the total order value exceeds Rs. 10,000, customers can save 1.5% on the amount spend. Please note: Total Ordered Value of the products does not include shipping, octroi and giftwrap charges if applicable.

We take security seriously, and your payment details are safe with us. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy. Take a look at our privacy policy for more details.

If your payment is not received and you have already received the products that you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 15 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense.

We make every effort to ensure all items on Giftcart.com are available. But in the rare event that an item you order isn't available, we'll let you know and will offer you an alternative product of equal quality and value. In the case, where you don't like the option or we are not able offer an alternative we will refund you within 10 business days.

Delivery cost may vary from product to product and also varies as per the destination distance / pin code. You need to check for the charges on the view page / cart to know about the exact delivery charges for products. Most ? products have free delivery as well.

Delivery time vary depending on the type of products ordered. Delivery time is mentioned on the website against each item and is given as accurately as possible but cannot be guaranteed to be exact in nature due to circumstances beyond our control like bad weather natural disasters, political unrest, package missing from courier etc.
Standard delivery - Standard delivery for an item is mentioned on the product view page.
Priority delivery: Customers can select priority delivery at the time of checkout. Priority delivery is done within 48-72 hrs from the date of order. Kindly note: In case where the customer requests approval, the delivery time will be calculated from the date when Giftcart receives approval. *For flowers and selected combo gifts we offer same day, next day and midnight delivery options. The same can be checked and selected on the product page.

Deliveries can be made at most of the locations in India as specified on the website. Certain items cannot be delivered to a few locations where our carrier service is not available. Please check for the availability of delivery service and the shipping method for your shipping destination on the product page. Deliveries for certain selected gifts/categories can be made to selected International destinations. For international deliveries please check our "International Delivery" category.

Deliveries for certain selected gifts/categories can be made to selected International destinations. For international deliveries please check our "International Delivery" category.

We do not offer a delivery date selection for all gifts. For some gifts you can select the delivery date. Please check the list below: Gratify eGiftcard Flowers Personalised Songs

Giftcart.com does not have a physical store yet. We deliver our gifts from our warehouses spread across India and hence we do not offer an instore collection.

There are multiple ways of searching for a gift on Giftcart.com: The best way to search for an item is using the navigation at the top of the page. You can find gifts by recipient, categories, occasions ane personality. Once you’ve found the category you’re looking for, you can filter out the results by size, colour etc. You can also use the search box at the top of the screen to find gits by typing a product description e.g. "personalised mug". Our Gift wizard facility is also an interesting way of searching for a gift. It basically a tool that will ask you a series of questions like the recipients sex, age, what the occasion is and their interests and throw an interesting selection of gifts based on the input.

Our gifts are dispatched from different ware houses spread across India. In the case where you have ordered more than one item under an order, Giftcart reserves the right to send either together or in separate packages. 

Once the order is dispatched to track where all your items are follow the below steps:

 

Sign in to 'Your accountGo to the 'My orders' dropdown menuClick 'View order details' next to the order you're missing items from

The next page will show status for each package in your order.

Depending on the product and how recently you have placed your order, you may be able to change your delivery address.

You can raise a request for a change in delivery address within 15 minutes of your order being placed by calling our customer service team at +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.com. *Please note that we do not guarantee the change of delivery address.

Unfortunately once you have placed your order we are unable to make any changes or amends (i.e. size, colour or quantity).

You can track your guest order by clicking the Track my Order' link at the top of any page across the Giftcart.com website

Giftcart offers wrap and message services on most products. Click the wrap option provided in the shopping cart to choose / select the wrap /gift message service. The service may be free or paid depending on the product to product. You may also write to cx@giftcart.com if you need gift wrap service but the produt does not have the option - in this case Giftcart may try to service the request but not gaurantee the same.

You need to contact our Customer Care if you feel that your card has been misused and you might be asked to produce necessary documents in your support.

Giftcart.com shall not deliver to one of the family members on your behalf (in case of residential address) or shall not deliver to one of your colleagues (in case of factory or office establishment) in your absence unless the carrier service provider does on his own at the latter’s risk.

For products that are 'Out of Stock', please click the 'Notify Me' button on our website and fill in the details and you will be notified once the product is available.

Please issue the Demand Draft/Cheque in favour of Giftcart Ecommerce Pvt. Ltd  Order ID #<your order ID>.

Kindly send us a scanned copy to cx@giftcart.com and mail the DD/Cheque to the below address:

Our address

Giftcart E-commerce Private Ltd.Enkay Square, 4th Floor448-A,Udyog Vihar, Phase V,Gurgaon(122016)India.

Once the above is done , please provide us the courier name and Airway Bill Number by emailing the same to us oncx@giftcart.com. Alternatively, you can deposit the cheque in our account, in this case please email us a scanned copy of the stamped deposit slip.

Our account details are as follows:

Bank: ICICI BankName on A/C: Giftcart Ecommerce Pvt. Ltd.A/C No.: 661505600467IFSC: ICIC0006615Branch: 585/16, Civil Lines, Gurudwara Road, Gurgaon

Please note that we will process your order only once the amount has been credited in our accounts.

We at Giftcart.com want to save paper to protect the environment and are therefore not adding invoices into our shipments. As a registered customer, you can download and print your invoice by logging into your account. If you checked out as a guest please send us an email to cx@giftcart.com and we will email the invoice to you

Your order might be automatically cancelled due to one of the below mentioned reasons:

 - In the event of non-delivery of items due to incomplete/wrong address

- Continuous unavailability of person at the shipping address to receive the items from carrier

For all automatically cancelled orders the two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a Cart credit. We'll always write to let you know the specific reason for automated cancellation of your order.

Giftcart.com will not accept any returns other than the ones initiated as mentioned below:

 

Goods Are Faulty On Arrival - If your goods become faulty after delivery, we will always instruct you to contact us within 24 hours of delivery and request return. You can contact us by calling customer services at +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.comGoods Damaged On Arrival - If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 24 hrs with details of the damage (you should send an email to cx@giftcart.com with the image of the damaged product, in the case where you have accepted the delivery). This will help us considerably in raising the matter with our appointed courier.Goods Not As Ordered - If you receive goods from us that differ from what you have ordered, then we require that you notify us within 24 hrs and return the product within 10 days. 

 

Once the damaged goods have been received back into our warehouse, then we will replace them. 

Giftcart.com will accept Replacement or Exchange only if the following conditions are met.

 

Replacement request should be initiated within 24 hrs of order delivery.Customer should inform us that the products are damaged or have been incorrectly supplied within 24 hrs of order delivery.A photograph of the product along with the packaging should be emailed to cx@giftcart.com within 24 hrs of order delivery.The item needs to be returned along with the original packaging.The tags on the product should be intact.The product should be unwashed, unused and in an undamaged condition

 

Please note the below conditions that apply to the replacement claim:

 

Replacement for goods/ merchandise is subject to inspection and checking of returned product by Giftcart team.Replacement for goods/ merchandise will be initiated only once Giftcart receives the return packageDamages due to neglect, improper usage or application will not be covered under our Replacement Policy.Some special rules for promotional offers may override Giftcart.com 10 Days Replacement Policy."Please note that the Cash on Delivery convenience charge, and handling charges would not be included in the refund value of your order as these are non-refundable charges.In the case where the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the replacement of the product or store credit.Giftcart.com, in its sole discretion, will determine the usage of the given options.If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved carrier service.If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Replacement Department

If you have owned or used one of the products from our website, you can write a review to leave the probable buyer better informed and feeling good about making the right buying choice. You can leave a review on the product page by clicking on "write a review"

Currently this service is available for select products and in Delhi/NCR only. To order products for same day and next day delivery go to our Delhi/NCR special category and choose Same day or Next. Check you pin code for your delivery type and proceed. Please ensure that you order within the time frame mentioned on the product page and the product will be delivered to you the Same Day/Next Day. 

Yes the following charges are applicable in addition to the normal handling fee:   Standard Delivery Same Day Delivery – Rs 150 Next Day Delivery – Rs 150

Same Day Delivery orders will arrive at your address by 12 (midnight) local time the same business day. Next Day Delivery orders will arrive at your address by next business day.  

RETURNS AND REFUNDS - FAQ

Within 24 hours of placing your order you are able to cancel it by calling our customer services at +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.com, provided that the order has not been shipped. After 24 hours we will not be able to cancel your order. Once you have cancelled, we can extend 100% store credit that can be used for future orders or we can refund, what ever you prefer. Please note refund processing charges of 2% will apply. The refunds can take up to 3-4 business days to reflect in your account.

We do not accept cancellations for any of the below mentioned items:

Customized order (made to order)/personalised itemsExperiential gifts -Flowers and Plants -Food, perishable or consumable items -Gratify eGiftcards

We do not accept cancellations for any of the below mentioned items: Customized order (made to order)/personalised items Experiential gifts Flowers and Plants Food Perishable or consumable items Gratify eGiftcards Precious Jewellery - No returns or cancellations accepted for gold and silver jewellery

You should receive your refund within 10 business days. *Please note that the Cash on Delivery convenience charge and the handling charge would not be included in the refund value of your order as these are non-refundable charges.

Giftcart.com offers easy replacement only in the case of damaged or incorrectly supplied goods.

Giftcart.com reserves the right to offer you any one the below mentioned options:

Send a replacement product once the customer returns the damaged product/productsRefund the amount only in the case where Giftcart.com cannot offer a replacement.

The refund will be issued as store credit or NEFT which will not include the handling charges and taxes *Giftcart.com, in its sole discretion, will determine the usage of the given options.

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items.

You must return the products to us within 10 days after informing us that the products are damaged or have been incorrectly supplied.

Applicability of Replacement Policy:

Giftcart.com will accept Replacement or Exchange only if the following conditions are met:

Replacement request should be initiated within 48 hrs of order delivery.Customer should inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery. A photograph of the product along with the packaging should be emailed to cx@giftcart.com within 48 hrs of order delivery. The item needs to be returned along with the original packaging. The package should be returned within 15 days from initiation. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition

We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Returns Department.

Please courier your return package to the below mentioned address and retain your courier slip.

Address for Return:

Giftcart Ecommerce Pvt Ltd343-345, 3rd Floor,Block C-D,JMD Empire Golf Course Extension,Sector 61Gurgaon, Haryana 122102,

 

Once the product has been returned, the customer needs to send email at cx@giftcart.com with the below details for faster processing of your complaint

 

Order No:Reason of replacement request:AWB number:Courier name:Scan copy of the courier invoice:Courier amount:

The item needs to be returned along with the original packaging. The package should be returned within 10 days from initiation of replacement request.

The courier charge will be refunded only in the case of damaged or incorrectly supplied items. To claim refund for the courier charges please follow the below steps:

Once the product has been returned, the customer needs to send email at cx@giftcart.com with the below details for faster processing of your request

 

Order No:Reason of replacement request:AWB number:Courier name (please retain the slip):

Giftcart.com will notify you when we've received your return package. The courier charge will be refunded only once we receive the package and the same has gone successfully through our quality check.

If you experience an abnormal delay of additional two weeks from the committed delivery day ( as mentioned on the product description page) , then you may choose to cancel the order for claiming a full refund. The two way carrier service and handling charges will be deducted from your card payment, and the balance shall either be refunded or given as a store credit at the sole discretion of Giftcart.com.

*Please note that the above condition will not apply to delivery delayed due to bad weather conditions, natural disasters and political unrest.

Applicability of the “Replacement Policy” do not apply to the below products, services and scenarios:

Perishable items such as flowers, plants, fruit baskets and other consumable itemsCustom made or personalised itemsHygiene related items namely lingerie and earringsElctronic items like Watches and other s electronic items & appliancesPerfume,Gratify eGiftcardsAny products with a seal where the seal is broken.Any consumable item which has been used or installedReplacement request is made outside the specified time frameProduct is damaged because of use or Product is not in the same condition as you received itDefective products which are covered under the manufacturer's warrantyAnything missing from the package you've received including price tags, labels, original packing, freebies and accessoriesItems which were sold as combos/sets, are not eligible for exchange/replacement as individual itemitems 

Fast Delivery

We deliver gifts all over India